Video transcripts

Introduction to Digital Identity Webinar highlights

Video transcript

Image of Australian Government crest appears. Image of DTA log appears. Text on screen reads: Digital Identity what it is and what it means for you.

Video of host Fleur Anderson speaking with Johnathon Thorpe and Juleigh Cook begins.

Fleur Anderson: Hi everyone, I'm Fleur Anderson your host for the Digital Transformation Agency's Digital Identity webinar. Welcome to my guests, Johnathon Thorpe, DTA's General Manager of Digital Identity, and Juleigh Cook, the DTA's Head of Digital Identity. Welcome.

Johnathon can you give us a quick overview about what Digital Identity is and how it came about? 

Johnathon Thorpe: Thanks Fleur. Digital Identity is a simple, safe and secure way for Australians and Australian businesses to prove who they are online. It's opt in, so absolutely voluntary and allows people to verify their identity much like a digital version of a 100 point ID check.

Text appears on screen: Simple, safe, secure. Whole-of-economy solution. Australia as a leading digital economy by 2030.

Johnathon Thorpe: They only need to set it up once and when they do they can reuse their Digital Identity to access a range of online services, currently government services, without having to constantly prove who they are.

Text and illustration appears on screen: 3.2 million mygovID downloads. 2.52 million Digital Identities created using myGovID. 248,300 Digital Identities linked to myGov. 75 Government services using Digital Identity. More services and identity providers to be added. 1.27 million businesses using Digital Identity. 1.88 million business authorisations. Figures correct as of 31 May 2021.

Johnathon Thorpe: More than 2.5 million Australians have already made the choice to create a myGovID. MyGovID, the Digital Identities systems' government identity provider already allows for faster access to 75 different government services and this number will only continue to grow.

Fleur Anderson: So, now we know what Digital Identity is, but Johnathon what sort of benefits do we expect to see for individuals?

Johnathon Thorpe: Fleur, in short there are many benefits for individuals, businesses, and the private sector. First of all, we know that Digital Identity saves people time and money.

Text and illustration appears on screen: Benefits for regional families. In the future, Digital Identity will make life simpler and save time and money for families affected by natural disaster. 4 hours, time saved applying to replace identity documents and travelling to apply for assistance. Up to 4 weeks additional time saved by not waiting for identity documents to be created and sent.

Johnathon Thorpe: Independent research shows how much time a regional family affected by a bushfire could save by using Digital Identity. The findings are very promising. By using Digital Identity the family would save four hours by not having to travel to apply for assistance and replace their identity documents, up to four weeks in wait time for their identity documents to be created and sent.

Text and illustration appears on screen: Benefits for new businesses. In the future, using Digital Identity will make life simpler and save time and money for new business owners. 1 hour 45 minutes, time saved by not having to post certified documents to the Australian Business Register for review and processing. Up to 4 weeks additional time saved by not waiting for identity documents to be manually reviewed and processed.

Johnathon Thorpe: Our research shows business owners could also save up to an hour and 45 minutes by not having to post certified documents, and up to four weeks in wait time for those identity documents to be processed. It would also avoid red tape so they can focus on running their business. Collectively small business would save more than $200 million over five years.

Fleur Anderson: Juleigh, what is the Digital Identity legislation, and why is it important that we're talking about it right now?

Juleigh Cook: Thanks Fleur. Digital Identity plays a critical role because it will support expansion of the digital identity of Australia's digital identity system into a whole of economy solution, offering access to State, Territory, and private sector services.

Text and illustration appears on screen: Purpose of the legislation. The Digital Identity Legislation Position Paper has been released. The legislation will strengthen privacy and consumer protections and allow state, territory and private sector services to join the system. The legislation is expected to be considered by the Australia Parliament later this year.

Juleigh Cook: We believe the legislation gives Digital Identity the extra level of assurance the community has come to expect. It's about making sure the high standards we enjoy today are still in place tomorrow. So we appreciate that with a programme like this there will be a number of issues raised over which there will be divergent views in the community and amongst our stakeholders.

Text and illustration appears on screen: Your feedback will help guide the future of Digital Identity. For more information, visit our website at We invite you to provide feedback on the Digital Identity Legislation Position Paper on the Have your say page on our website. Send us an email with any questions to

Juleigh Cook: Your feedback will be used to inform the development of the legislation. It will help shape one of the most important transformations in the Australia digital landscape.

Text and illustration appears on screen: More information Contact us

Juleigh Cook: Consultation on this phase of the legislation is open until the 14th July, 2021. The Position Paper is on the Digital Identity website and I urge you to take the time to read it and let us know your thoughts by submitting a formal submission.

Set it up once, and then reuse it whenever you are asked to prove who you are.

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