Regional families affected by natural disaster
In the future, Digital Identity will make life simpler and save time and money for families affected by natural disaster.
Henry is a farmer who has been reluctant to use online government services in the past, preferring to make an hour-long drive to visit a Services Australia service centre or an Australia Post shop front instead.
After battling extreme drought, Henry decides it is time to use government services online and create his Digital Identity so he can quickly set up new online accounts. He can no longer afford to lose hours on the road when he needs to be on the farm.
When a bushfire tears through the family property and destroys his family’s birth certificates and passports, Henry realises the value of his Digital Identity. With his Digital Identity, he doesn’t need to wait for replacement documents and he can still access all of the government services he needs.
Without Digital Identity
-
Replace primary identity document
120 minutes -
Lodge application for disaster assistance
30 minutes -
Replace secondary identity document
120 minutes -
Provide supporting documents for claim
60 minutes
Total: 330 minutes (5hrs 30mins)
With Digital Identity
-
Lodge application for disaster assistance
30 minutes -
Provide supporting documents for claim
60 minutes
Total: 90 minutes (1hr 30mins)
Potential time saved is 4 hours.
Save up to an additional 4 weeks by not having to wait for new identity documents to be created and sent before applying for assistance.
