Digital Identity for regional families

Middle aged couple sitting together looking at laptop screen

Regional families affected by natural disaster

In the future, Digital Identity will make life simpler and save time and money for families affected by natural disaster.

Henry is a farmer who has been reluctant to use online government services in the past, preferring to make an hour-long drive to visit a Services Australia service centre or an Australia Post shop front instead.

After battling extreme drought, Henry decides it is time to use government services online and create his Digital Identity so he can quickly set up new online accounts. He can no longer afford to lose hours on the road when he needs to be on the farm.

When a bushfire tears through the family property and destroys his family’s birth certificates and passports, Henry realises the value of his Digital Identity. With his Digital Identity, he doesn’t need to wait for replacement documents and he can still access all of the government services he needs.

 

Young family sitting down and reading a book together
In the future, by using Digital Identity, a family affected by a natural disaster can save $128 in avoided costs and 4 hours applying to replace identity documents and driving into town to apply for assistance. They save up to an additional 4 weeks by not having to wait for new identity documents to be created and sent before they can apply for assistance.

Without Digital Identity

  • Replace primary identity document
    120 minutes

  • Lodge application for disaster assistance
    30 minutes

  • Replace secondary identity document
    120 minutes

  • Provide supporting documents for claim
    60 minutes

Total: 330 minutes (5hrs 30mins)

With Digital Identity

  • Lodge application for disaster assistance
    30 minutes

  • Provide supporting documents for claim
    60 minutes

Total: 90 minutes (1hr 30mins)

Potential time saved is 4 hours. 
Save up to an additional 4 weeks by not having to wait for new identity documents to be created and sent before applying for assistance.

Digital Identity benefits

Set it up once, and then reuse it whenever you are asked to prove who you are.

How to create your Digital Identity
Hands holding a smartphone that is displaying a key on the screen
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