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We are consulting on draft Digital ID legislation. For more information or to provide your feedback, visit our consultation page.

Contact us

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How you can get in touch

Contact your identity app for help creating and strengthening your Digital Identity

For help creating or strengthening your Digital Identity you need to contact your identity app, including:
•    what documents you need
•    setting up your Digital Identity
•    issues with changing your name or your name is different on your identity documents

Currently, you can create a Digital Identity through the Australian Government’s myGovID platform. Visit the myGovID support page for details on how to create your Digital Identity.

Over time, we expect this list of identity apps to grow.

Contact the service you want about access issues

For all issues to do with the service you are trying to access, you need to contact the service.
If you are unable to access the service you want because you don’t have a Digital Identity or a strong Digital Identity, contact them, they will usually have other support channels available.


Before sending an email, you might be able to find out what you need to know on our support page.

More information

For more information about how the Australian Government Digital Identity System works you can send an email to

Set it up once, and then reuse it whenever you are asked to prove who you are.

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